How do I place an order?

You may place an order online at www.thepeanutshell.com
Via phone 925.931.0947
Via fax 650.284.2225 (include full shipping and billing information)
Via e-mail customerservice@thepeanutshell.com

How do I shop online?

Super easy! You can view the items by clicking in "shop" then further by choosing which category you want to see. You can also click on the product to see the detailed pictures and description of the item. Simply add the items to your cart and continue shopping or click the checkout button when you are ready. The checkout process has four (4) parts: Shipping Info, Billing Info, Review Order and Confirmation. Enter all necessary information so we can process your order. Enter your billing address and shipping address, if they are not the same. All orders shipping to an address other than the billing address may require additional documents and may be delayed for verification. We will call the customer and the credit card company to verify the address. To avoid any delays, please ship to the billing address if possible. Select the appropriate shipping method then the payment method. Review your order and if you have any coupon codes, you enter them in the promo code box before checking out. Click the "Place my order" button to confirm your order. Your order number will be shown on the screen of your computer. Please make sure you print this page or make a note of your order number for your records. You can sign in or create an account upon check out.

How will I know if the item I'm ordering fits me?

We do our best to offer as much sizing info as possible on our sizing page that is based on our fitting tons of other mamas. If you need more assistance, please do not hesitate to e-mail us at customerservice@thepeanutshell.com

Item Availability

We make every effort to keep sufficient stock of the items listed on our site. However, adding items to your shopping bag does not guarantee availability and occasionally we sell out of certain products. Upon finalizing you're shopping & proceeding to checkout, we will send you an e-mail confirming your order & the availability of the product/s ordered. If an item that you ordered is out of stock, we will notify you via and additional e-mail. We will inform you of the estimated arrival time of the shipment of the new stock. If an item that you ordered is sold out, we will notify you via e-mail as well.

How do I use my coupon code?

When you get to the Review Order page of the checkout process, enter your coupon code in the Promo Code box and click "apply now" and your discount will be applied to your merchandise total. Only one coupon code can be redeemed per order. Free shipping codes can only be used on US ground shipments. Free shipping cannot be applied for International shipments. Coupon codes can not be used on final sale items.

How do I remove an item from my cart?

When viewing your "shopping bag", you will see a "REMOVE" button next to each item. Click "REMOVE" for whichever item you want out of your cart. You will see your cart displayed again, without that item. Make sure to review your shopping bag before confirming your order.

How can I track my order?

You will receive an order confirmation once your order has been successfully processed. A shipping confirmation e-mail with the tracking number information will be sent once your order has been shipped. We are not responsible for any packages once they have left our facility and any claims for missing packages must be filed with the shipping carrier.

You may also check the status of your order at anytime by clicking the "My Account" button. Once you sign in to your account using your email address and password, click on "My Order History" to view your order history and recent orders that you have placed. This page will show you the order numbers, order dates & status.

How can I modify or cancel my order?

We strive to ship your order as soon as possible. If for some reason you need to modify or cancel your order after you have sent it, please contact us immediately and we will try our best to help you. Unfortunately, once an order has been processed & packaged for shipment, we are unable to make any modifications to the order including cancellations.

What is a backordered item?

A backordered item is an item that is not in stock upon placement of your order. It means that we have contacted the designer for re-ordering and is just waiting for its arrival. We will advise you via e-mail once the item arrives or if the item will be no longer available. You will not be charged until we ship out the item.

What is Advance Sale or Pre-order?

Occasionally, we offer our customers the opportunity to pre-order next season's items even before they hit the market. Expected shipment time will be indicated on the Product Detail page. (For example: "Pre-order now! Will ship in 2-3 weeks").

What is your Privacy Policy?

Please click here to read our company's Privacy Policy.

Is it safe to order online?

Goo-Ga Style, Inc. is committed to protecting our client's personal information. We use strict security measures in order to protect the loss, misuse and alteration of our client's information. Our secure servers use a firewall technology and the SSL (Secure Sockets Layer) industry standard encryption technology to ensure that all credit card transactions are secure and your personal information private. The SSL system encrypts information that you submit to us via our web site when you place an order that makes it nearly impossible for anyone to decode, ensuring that Internet transactions stay private and protected. If you still feel uncomfortable with ordering online, we are more than happy to assist you with your order over the phone by calling us at 925.931.0947.

Will you call me to verify my order?

Goo-Ga Style, Inc. will e-mail you to confirm that we have received your order and that it is being processed. If during the processing of your order, we find something suspicious or out of ordinary, we will call you to verify your information. Identity theft and credit card fraud are both rampant on the internet. Goo-Ga Style, Inc. takes these issues very seriously for the security and protection of our clients. Please be advised that this may delay the processing and shipment of your order.