Customer Serivce
REGISTERING
Do I have to register to purchase?
You do not have to register to make a purchase. You can continue as a guest and during the
checkout process, you can choose to create a password for future purposes. However, registering
has its benefits. If you are a first time shopper with Goo-Ga Style, Inc., you will be able to
create an account when you check out, which will enable you to track the status of your orders,
view order history and make future checkouts easier. By registering, you are creating an account
that only you may access by using your email address and a password that you have created. If you
signed up on our email list, this does not mean you are registered.
How do I register?
Click on the "My Account' link and follow the instructions. Or, once you have completed the checkout
process when you purchase items, you have the option to create an account which will enable you to
track the status of your orders, view order history and make future checkouts easier.
What if I forget my password?
Ooops... forgot your password?! Don't worry! Simply click on the "Oops! Forgot your password?" link on
"My Account" page and it will take you to Password Recovery. Just simply fill out the form and your
password will be sent to the e-mail address provided.
How do I change my password?
Click "My Account" & sign in. Once you sign-in to your account, you may change your password by
clicking on "My Account Info". Then, go to Password. Enter your old password, new password & verify
new password. Click on "Save Password" to submit. Your new password will now be saved to your profile.
How do I make changes to my account profile?
Click "My Account" & sign in. Once you sign-in to your account, you may change any information
on your account profile by clicking on "My Account Info". Make the necessary changes to your
account, (i.e. email address, password, shipping information, billing information, etc.).
Scroll to the bottom of the page, and click on "Save Changes" to submit. The changes you
have made will now be saved to your profile.
How do I sign up for the email list?
You can sign up to receive emails from Goo-Ga Style, Inc. to find out about sales, special
offers, new arrivals and other information. On the homepage, enter your e-mail address in
the box next to "Be the first to know" & click Go! You will then be added to our database.
How do I remove my name from the email list?
You can be removed from the e-mail list by sending us an e-mail to customerservice@thepeanutshell.com
SHOPPING
How do I place an order?
You may place an order online at www.thepeanutshell.com
Via phone 925.931.0947
Via fax 650.284.2225 (include full shipping and billing information)
Via e-mail customerservice@thepeanutshell.com
How do I shop online?
Super easy! You can view the items by clicking in "shop" then further by choosing which category
you want to see. You can also click on the product to see the detailed pictures and description
of the item. Simply add the items to your cart and continue shopping or click the checkout button
when you are ready. The checkout process has four (4) parts: Shipping Info, Billing Info, Review
Order and Confirmation. Enter all necessary information so we can process your order. Enter your
billing address and shipping address, if they are not the same. All orders shipping to an address
other than the billing address may require additional documents and may be delayed for verification.
We will call the customer and the credit card company to verify the address. To avoid any delays,
please ship to the billing address if possible. Select the appropriate shipping method then the
payment method. Review your order and if you have any coupon codes, you enter them in the promo
code box before checking out. Click the "Place my order" button to confirm your order. Your order number
will be shown on the screen of your computer. Please make sure you print this page or make a note
of your order number for your records. You can sign in or create an account upon check out.
How will I know if the item I'm ordering fits me?
We do our best to offer as much sizing info as possible on our sizing page that is based on our
fitting tons of other mamas. If you need more assistance, please do not hesitate to e-mail us at
customerservice@thepeanutshell.com
Item Availability
We make every effort to keep sufficient stock of the items listed on our site. However, adding
items to your shopping bag does not guarantee availability and occasionally we sell out of certain
products. Upon finalizing you're shopping & proceeding to checkout, we will send you an e-mail
confirming your order & the availability of the product/s ordered. If an item that you ordered is
out of stock, we will notify you via and additional e-mail. We will inform you of the estimated
arrival time of the shipment of the new stock. If an item that you ordered is sold out, we will
notify you via e-mail as well.
How do I use my coupon code?
When you get to the Review Order page of the checkout process, enter your coupon code in the Promo
Code box and click "apply now" and your discount will be applied to your merchandise total. Only
one coupon code can be redeemed per order. Free shipping codes can only be used on US ground shipments.
Free shipping cannot be applied for International shipments. Coupon codes can not be used on final sale items.
How do I remove an item from my cart?
When viewing your "shopping bag", you will see a "REMOVE" button next to each item. Click "REMOVE"
for whichever item you want out of your cart. You will see your cart displayed again, without that
item. Make sure to review your shopping bag before confirming your order.
How can I track my order?
You will receive an order confirmation once your order has been successfully processed. A shipping
confirmation e-mail with the tracking number information will be sent once your order has been shipped.
We are not responsible for any packages once they have left our facility and any claims for missing
packages must be filed with the shipping carrier.
You may also check the status of your order at anytime by clicking the "My Account" button. Once you sign in to your account using your email address and password, click on "My Order History" to view your order history and recent orders that you have placed. This page will show you the order numbers, order dates & status.
How can I modify or cancel my order?
We strive to ship your order as soon as possible. If for some reason you need to modify or
cancel your order after you have sent it, please contact us immediately and we will try our best
to help you. Unfortunately, once an order has been processed & packaged for shipment, we are
unable to make any modifications to the order including cancellations.
What is a backordered item?
A backordered item is an item that is not in stock upon placement of your order. It means that
we have contacted the designer for re-ordering and is just waiting for its arrival. We will
advise you via e-mail once the item arrives or if the item will be no longer available. You
will not be charged until we ship out the item.
What is Advance Sale or Pre-order?
Occasionally, we offer our customers the opportunity to pre-order next season's items even
before they hit the market. Expected shipment time will be indicated on the Product Detail
page. (For example: "Pre-order now! Will ship in 2-3 weeks").
What is your Privacy Policy?
Please click here to read our company's Privacy Policy.
Is it safe to order online?
Goo-Ga Style, Inc. is committed to protecting our client's personal information. We use strict
security measures in order to protect the loss, misuse and alteration of our client's information.
Our secure servers use a firewall technology and the SSL (Secure Sockets Layer) industry standard
encryption technology to ensure that all credit card transactions are secure and your personal
information private. The SSL system encrypts information that you submit to us via our web site
when you place an order that makes it nearly impossible for anyone to decode, ensuring that
Internet transactions stay private and protected.
If you still feel uncomfortable with ordering online, we are more than happy to assist you with your order over the phone by calling us at 925.931.0947.
Will you call me to verify my order?
Goo-Ga Style, Inc. will e-mail you to confirm that we have received your order and that it
is being processed. If during the processing of your order, we find something suspicious or
out of ordinary, we will call you to verify your information. Identity theft and credit card
fraud are both rampant on the internet. Goo-Ga Style, Inc. takes these issues very seriously
for the security and protection of our clients. Please be advised that this may delay the
processing and shipment of your order.
PAYMENT
What form of payments do you accept?
Goo-Ga Style, Inc. accepts Visa, Master Card, and American Express credit cards and debit
cards. We do not accept cash, checks, money orders or CODs.
Do you accept credit cards issued outside of USA?
Due to rampant credit card fraud transactions on the internet, we require additional identity
verification for all orders using a card issued outside of United States:
1. Please fax a copy of the front and back of your credit card along with a copy of another form of identification such as your passport to 650.284.2225. Write your name, contact number, e-mail address, items you want to order plus the sizes and colors on the fax so we can contact you about your order. If you do not have access to a fax machine, you may also e-mail us scanned copies of the images.
2. After we receive your fax or e-mail, we will contact you to verify information and identification to be able to process your order. Upon verification, all documents will be shredded for your security.
For U.S. orders, you must have both a shipping address and credit card billing address within the United States in order to make a purchase. The issuing bank must also be based in the United States.
Do you charge sales tax?
By law, we are required to collect sales tax on orders shipped to addresses where Goo-Ga Style, Inc.
has a physical presence. Goo-Ga Style, Inc. is located in California. Therefore, sales tax is
applicable on orders shipped to addresses in the state of California. The rate of sales tax for
California residents is 8.75%. Orders shipped outside of California are not charged any sales tax. (0%)
SHIPPING
When is my order processed?
Orders placed Monday-Friday before 1:00PM PST will begin processing that day and will ship
within 48 hours (2 business days) based on availability. All orders placed after 1 PM PST
will begin processing the next business day and will ship within 48 hours (2 business days).
Orders placed on Friday after 1:00PM PST will begin processing on the following Monday and will
ship within 2 business days. We do not process orders on Saturdays, Sundays or Holidays.
Goo-Ga Style, Inc. will contact you via email of any shipment delays, if the product you
ordered is not currently in stock, sold out or if we need additional identification for
credit verification.
Will my order ship all at once or in multiple shipments?
Our goal is to ship your order as quickly as possible. Depending on product availability, we
may split your order into multiple shipments to make sure you get the latest "gotta-haves" as
soon as possible. The shipping cost for the entire order will be allocated accordingly over all
shipments of the items purchased together under the same order number. There will be no extra
shipping charges for multiple shipments except for the shipping cost quoted when the purchase was done.
If you have more than one order placed with us, each order is subject to its own shipping cost as quoted upon checkout. We cannot combine orders placed on our website. Every order is treated separately.
How do you ship my order (U.S. and Canada)?
We use USPS and Federal Express for shipping. Although we offer a variety of shipping options,
we reserve the right to ship via any of the three carriers. We are unable to deliver any overnight
or express shipping to APO/FPO addresses and to P.O. Boxes.
| State | Option | Cost |
|---|---|---|
| Continental U.S. | UPS Ground (5-7 Business Days) |
$9.50 |
| Continental U.S. | APO Address ONLY (5-7 Business Days) |
$9.50 |
| Continental U.S. | 2-Day (2-3 Business days) |
$20.50 |
| Continental U.S. | FedEx Overnight (1-2 Business Days) |
$38.00 |
| AK | Alaska Ground (7-8 Business days) |
$15.50 |
| HI | Hawaii Ground (5-6 Business Days) |
$15.00 |
Canada
We ship USPS Priority to Canada for $22.50 USD for up to 3 pounds. Parcels weighing over 3 pounds are subject to a higher shipping rate. Customer is responsible for any additional taxes, duties and custom fees.
- Any confirmed and shipped order that is refused by the customer and returned to us is subject to a 25% restocking charge.
- Goo-Ga Style, Inc. is not responsible for any lost or stolen international packages.
Do you ship internationally?
Yes! You can shop online and have us ship your order to anywhere in the world! Please note that shipping charges estimated online may be different than the actual charge.
GIFT SERVICES
Do you sell gift certificates?
To purchase a gift certificate online, just click on one of the gift certificate selections to purchase. Gift certificates are available in denominations a variety or denomination. The gift certificate can be mailed to you or directly to the recipient of choice.
How to Redeem a Gift Certificate
Shop as normal online and in the last step of the checkout process there is a Gift Certificate redemption field.
RETURNS AND EXCHANGES
What is your return/exchange policy?
Something didn’t fit quite right or not work for you? Let us help you find a peanut shell® that will work for you and exchange for a different size and/or fabric before you decide to return it!
All products that leave our facility are carefully inspected & strictly checked for defects and damages prior to shipment to ensure you receive high quality merchandise. We want you to be satisfied with your purchase. If you are unsatisfied for any reason and need to return or exchange a purchase, please read our return/exchange policies below. Any damages must be reported to us within 30 days of purchase for replacement. All returned damaged pieces will be thoroughly examined and items that do not meet our return qualifications will be sent back at the customer's cost.
- Exchanges or returns are accepted only on merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED AND WITHOUT ANY STAINS, ANIMAL HAIR, ETC. in their original packaging and with ALL ORIGINAL PACKAGING, 21 days from the date of purchase.
- You MUST have an RA (return authorization) number in order to exchange/return any item. See below instructions on how to get an RA number. If you send back any item without an RA number clearly written on the outside of the box the package will be refused and returned to sender.
- Sale items, items purchased from a retailer, clearance items, special orders, custom and seasonal items can not be exchanged nor returned & are all final sales. All sale items are Final sales.
- Returned packages must be shipped back to us Prepaid. We do not accept COD’s or third party billing for returned merchandise. And all returned slings are charged a $5 re-stock fee.
Goo-Ga Style, Inc. reserves the right to deny any credit or exchange, if, upon receipt, the returned merchandise does not meet our company’s return policies. In such cases, the item will be returned to the purchaser at the purchaser’s cost.
Note: When trying on your Peanut Shell®, please ensure that you are not wearing perfume, aftershave or deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
Please allow up to three weeks for processing. PLEASE NOTE: Shipping charges and gift wrapping costs are non-refundable.
Exchange and return policies are subject to change without notice.
Can I return sale items?
All sale items are Final. Therefore, these are not returnable or exchangeable.
How do I make a return/exchange?
All returns and exchanges must include our Exchange Form and have an RA number clearly written on the outside of the package (click to download)
- E-mail us at customerservice at thepeanutshell dot com to receive an RA number
- Include your name, item(s) you want to exchange (or return), and original order number in the RA request. If it was a gift include the full name of the gift giver.
- If your item is eligible for an exchange, we will email you an RA number that MUST be written on the outside of the returned shipment package and on the exchange form.
- Any package received without the RA clearly visible on the outside of the package will be returned to sender. Please be aware if you do not have an RA number listed on your package and shipped your package to us through a third party (i.e.: UPS Store, Postal Annex); the package will go back to their address.
- Upon receipt, inspection & approval of your returned merchandise, we will process your exchange. If you are returning an item we will credit back your account. If you are exchanging we mail your exchange.
- If any item received has visible signs of use, wash, etc. or is not within our return policy we will either return the item back to sender or issue a gift certificate based on assessed value of item.
- All refunds will be made in the method of original payment. Only the value of the merchandise and sales tax, minus any discounts, if applicable, will be refunded. Shipping charges are not refundable.
- All returns are subject to a $5 re-stock fee (returns ONLY, not exchanges)
- For your protection, we recommend that you mail the return package to us via a traceable service (i.e., UPS or FedEx) & insure the package in the event of loss or damage. Purchaser is responsible for all shipping & handling costs associated with returning merchandise. If you send a return COD, it will not be accepted. Goo-Ga Style, Inc. is not responsible for returned packages lost, stolen or damaged in transit.
Please allow 2 weeks for processing.
Where do I send my return or exchange?
Peanut Shell
Attn exchanges
55 W. Angela St., Ste. A
Pleasanton, CA 94566
When will my credit card be refunded?
Please allow 1 billing cycle from the time returned package is received by Goo-Ga Style, Inc. for it to show on your card. We will do our best to process your refund within 1-2 weeks of receipt of returned merchandise. However, please note that your banking institution may take up to another 2 weeks to process and post this transaction to your account once they have received the information from Goo-Ga Style, Inc. Shipping charges are non-refundable. You will be notified via email when your return has been processed.
I received a gift purchased from you and would like to exchange it.
If you received a gift purchased from Goo-Ga Style, Inc. and would like to exchange it for another size, color or different merchandise, please send an e-mail to customerservice@thepeanutshell.com along with the purchaser’s name and we will be happy to process your exchange. Please read our return/exchange policy above. All rules apply.
Gifts may be exchanged for an item of the same value or of greater value provided you pay any cost difference as well as any additional shipping, handling charges and taxes. Gifts cannot be returned for a refund.
CONTACT
Hours:
Monday-Friday 9:30am-3:30pm PST (Pacific Standard Time)
By Email:
customerservice at thepeanutshell dot com
By Fax:
650.284.2225
By Mail:
the Peanut Shell
55 W. Angela St., Suite A
Pleasanton, CA 94566
Other comments/suggestions:
We appreciate and welcome your comments and suggestions. Let us know of anything we can do to improve your shopping experience at Goo-Ga Style, Inc. We would love to hear from you. Please send us an email to orders at thepeanutshell dot com
Press and Pubic Relations:
If you are a member of the press and would like information about Goo-Ga Style, Inc. or would like to feature us in an upcoming article, please send us an e-mail to kerry at kpr-inc dot com
Thank your for shopping with us.